Updated May 1

What's new

The latest features, improvements, and fixes shipped to NeverOffline.

May 1, 2026
NEW
Rebranded to NeverOffline.ai
Klonr Chat is now NeverOffline — same product, sharper name. The AI chatter that's never offline. Klonr (klonr.ai) remains a separate product for AI character image and video generation. Independent billing.
April 29, 2026
NEW
Resend email infrastructure
All transactional emails now flow through Resend with verified DKIM/SPF on neveroffline.ai. Inbox delivery rate jumped to 95%+.
NEW
Public changelog (this page)
You can now see what we ship, daily.
NEW
Login alerts from new devices
When your account is accessed from a new IP or browser, you get an instant email with location, device, and time. If it wasn't you, secure your account in one click.
April 28, 2026
NEW
Real-time admin Discord notifications
New subscribers, cancellations, refunds, payment failures, and auto-upgrades now ping Discord instantly. No more wondering if Stripe is firing.
IMPROVED
Webhook handles every Stripe edge case
invoice.payment_failed, charge.refunded, customer.subscription.paused, and customer.subscription.resumed are all logged, audited, and email-notified. 12/12 test scenarios passing.
NEW
Stripe Customer Portal
Customers can now self-serve update their card and download invoices via Stripe's hosted portal. Cancellation stays in-app to preserve the retention flow.
NEW
Admin dashboard at /chatadmin
Real-time metrics: chat MRR, paid subscribers, signups, fans tracked, whales detected, handoff queue, messages this month, billing audit, support log.
NEW
Status indicator in sidebar
Pulsing dot in the chat sidebar shows real-time health of database, billing (Stripe), and AI (Anthropic). Click to see latency.
NEW
Custom 500 error page
When something breaks, users see a styled error page with a "Try again" button instead of an Apache default page.
IMPROVED
Account deletion is now bulletproof
Deleting an account now wipes all chat data across 26 tables, anonymizes audit logs (GDPR-compliant retention for chargeback defense), and cancels both image gen AND chat Stripe subscriptions. Tested end-to-end.
NEW
Open Graph cards + sitemap update
Sharing a NeverOffline link on Discord/Twitter/iMessage now shows a styled preview card with brand colors. Sitemap and robots.txt updated to cover all new pages.
April 27, 2026
NEW
Help center with 39 articles + AI support widget
Floating support button on every page. Ask anything about NeverOffline — Claude answers from a knowledge base of 39 articles, escalates to email if it can't help.
NEW
5-step onboarding tour
New users now get walked through creating a character, installing the extension, connecting a platform, and going live.
NEW
Complete legal pack
9 documents — Terms, Privacy, Acceptable Use, Refund Policy, Cookie Policy, AI Disclosure, 2257 statement, Commission Billing terms, DMCA. UK English & Wales jurisdiction. Acceptance gate enforced before dashboard access.
NEW
Cookie banner + PECR-compliant email footers
Newsletter consent now opt-in (not pre-checked). Every email footer includes entity disclosure, registered office, unsubscribe link, and email preferences link.
April 26, 2026
NEW
Auto-upgrade with explicit consent
Hit your message limit? Optional auto-upgrade to the next tier instead of getting blocked. Off by default. 7-day cooldown. Hard cap at Agency. Full audit trail with IP + user agent + consent text.
NEW
Modal-based billing UX
Upgrade, downgrade, cancel, and reactivate flows now use dark-themed modals with real Stripe proration previews. No more browser confirm() dialogs.
NEW
Public landing page at /
Marketing site at neveroffline.ai — hero, problem/solution, features, pricing, FAQ, footer. Mobile responsive.
NEW
Unified billing audit log
Every billing event — subscribe, upgrade, downgrade, cancel, reactivate, auto-upgrade, payment failed, refund, paused, resumed — logged with IP, user agent, terms version, and metadata.
April 25, 2026
NEW
NeverOffline launched in private beta
AI chatters for OFM creators on Stacked, Fanvue, and OnlyFans. 5 plans (Free → Enterprise), persona-locked characters, fan tier detection, whale alerts, handoff queue.

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500 messages/month, no card required.

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